Refund Policy
🚫 No Refunds
We do not offer refunds on any products purchased. However, we do offer exchanges in case of damaged or defective products.
🔄 Exchanges for Damaged Products
If you receive a damaged product, we are happy to offer an exchange. The process is simple:
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Contact Us: Please contact us within 3 days of receiving your order with photos of the damaged product.
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Eligibility: We will review your case, and if the product is confirmed as damaged, we will provide instructions for the exchange.
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Exchange Process: Once your return is approved, we will send you a replacement of the same product at no additional cost.
🧳 How to Request an Exchange
To request an exchange for a damaged product, please follow these steps:
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Email Us: Reach out to our customer support team at [Your Contact Email] with your order number, product details, and clear photos of the damage.
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Review and Approval: Our team will review your request and approve it if the product is indeed damaged.
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Return Instructions: If your request is approved, we will provide you with the details on how to return the damaged product.
📦 Return Shipping Costs
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Return Shipping: If the product is damaged, we will cover the return shipping costs.
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Non-Damaged Items: If you return a product for reasons other than damage, you may be responsible for the return shipping cost.
🛠️ Conditions for Exchanges
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The product must be in its original condition with all packaging intact.
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Items that have been used or altered in any way are not eligible for exchange.
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Proof of purchase (order number) is required for all exchange requests.